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How many brands exist in CRM?

Every time I read more articles to explain things about the CRM I'm surprised by the number of brands that exist. It seems that is market is a good time, but when all companies will already have your CRM? What will happen to the large number of providers that are available? This is something that only time can answer.

Here you have an example of another brand of CRM has been implemented to a subsidiary of "LA CAIXA"

The company signed a contract with Servihabitat CRM, a company specializing in real estate, part of Grupo La Caixa.

The application of CRM, SalesLogix2000 , will help the company to improve their quality of service to its customers and streamline their processes in order to increase its number of customers, and retain existing ones. There are two modules that are part of the application chosen by Servihabitat, sales and marketing.

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power of the blog - Reflection

seems that few people are interested in the topic of CRM or that there are many pages on the subject and ours is just one of the bunch. The number of visits earlier this month to 107.

Now we have started a new initiative to see if we increase this number to cross visits. As you can see, there is a new section with links to the other class groups. Have if we get the goal.

This initiative is a very small scale, but what if such is put together many blogs? and if all of the same topic as agreed? This starts to show the power of Internet communities. I remember not so long ago that if I put in google "teen slut" the first page that I was leaving the White House. As I get here? Well thanks to the power of the Internet, an ant is nothing, but millions and millions hurt.

will in the future someone or some organization that can gather this power? Be prepared for everything.

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Free CRM, the greatness of Internet Domains Internet Curiosities

Now we can have a 100% CRM. It is an open source CRM Ain has a few flaws, but thanks to the greatness of the Internet and people "freak" and we have a free CRM. Uqe ie the company who needs it and not have it, he has no excuse.

Here I leave the link to artíluco just explaining it better and also explains a little more who are their developers.

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Although the following article has nothing to do I think about CRM is important to report on the subject.

as everyone knew internet domains have different ending depending on what they represent:. Com (company). Org (organizaciones. ..) or the countries they type is associated. es (Spain) or. fr (France).

Well now we have a new finish. Eu (European Union). To download the new legislation (click here )

Here is a small part as this vendiedno Arsys (register domains:

As the English market leader in domain registration and hosting, Arsys. it is participating in the birth of this new extension has been accredited as a registrar to EURid, an international manager of the. eu, in order to offer. eu domain
customers
For more information visit their website

We henceforth a page www.ie.eu?? or only valid for global companies such www.cocacola.eu

The time and money to register will tell!

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CRM, only a tool or a strategic driver

In the article attached below is reflected one of the great problems of computing. That everything that appears again, at first seems it will eat the world, but often after is just a fad and soon after use is stopped.

In the article the author to reflect on this issue, wondering if it's something that will revolutionize the market strategic level or just a tool that eventually will no longer be used.

personalmete I think this is very important and that is one thing to keep in mind for the future. I suggest you you read the article.

To read the press here

pd .- I feel the articles are in English, but I have not found a supplier of good information in English

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With different messages has been explaining what this is CRM, which suppliers have and to serve.

Now let me talk a little bit of the history of CRM, as started and these little things. It's a shame because I have not found any good article in English, but if there is this that is very good at English. I invite you hecheis a look.


Customer Relationship Management (CRM) is one of Those magnificent concepts That swept the business world in the 1990's with the promise of forever Changing the Way Businesses small and large Interact with Their customer bases. In the short term, However, it importations an unwieldy process to Be That Was Better in Theory Than in Practice for a Variety of Reasons. First Among These That It Was Simply WAS so Difficult and expensive to track and keep the high volume of records accurately and Constantly update Needed Them.

to read the whole article, press here

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History of CRM Why CRM is important? Different kinds of CRM

The benefits of CRM are clear: to streamline processes and provide better customer information and complete the sales staff, marketing and service, the CRM allows organizations to build relationships with customers more profitable and reduce operating costs.

Sales organizations can shorten the sales cycle and increase key sales metrics and performance as commercial revenue, average order size and revenue per customer.

Marketing organizations can increase the response rate for marketing campaigns and revenue while decreasing the cost of generation of potential opportunities and customer acquisition.

service organizations customer can increase agent productivity and service customer loyalty while decreasing service costs, response times and resolution of claims.


here for more information

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in class the other day We had a most entertaining presentations. It divided the class into 6 teams, 3 of them will represent vendors of CRM and the other 3 were convincing customers.

Crm turns out that they were represented were:

- Oracle
- Siebel
- Microsoft CRM

Presentations They were exposed very well, as everyone knew the best out of your brand and still be looking at the 3 CRM strategies would equal the thing was very different. Oracle

center its strategy on the fact that the customer database was Oracle, which allowed him qeu seamless integration and also in the fact that their CRM was good. Siebel

being the best on the market, try to sell their excellence, but I think it sin to go to leaders, because they could not pass those strong points that had the product and qeu was perfectly suited to the customer. And my group

Microsoft that of the three was the one who had the weakest CRM. So we had to raise a global strategy and focus on the mark MICROSOFT. CRM highlight for us was a part most of the services he offered. Even

starting with technical disadvantage people seems it is quite convinced of the virtues of Microsoft, especially pq sell what we knew people wanted to hear, and hide the weaknesses.

Alas, that ultimately did not vote, I would have loved to see the results. Pd .-

links in the area try to hang the three presentations that were passed in class, but first I have to ask permission qeu perpetrators.

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The 8 golden rules for a successful CRM

1. Vision: Create an image of how our company is making the customer focus. Thus we can define a brand, which communicates and is positioned in the market correctly.

2. Strategy: We will have to develop a strategy to make the customer base into an asset for the company. Objectives shall be identified and how to interact with customers.

3. Customer experience with value: Ensuring that interactions with customers provide value and are consistent with the market position you want.

4. Organizational Change: must be synchronized. All: company, suppliers, partners ... and think about the customer as the primary reference.

5. Process: Manage efficiently not only processes directly related to the client (Interaction, complaints, support, promotion ...) but the processes of analysis and planning with the information that they have.

6. Information: You have to collect the right information and take it to the right place. Sounds simple, right?

7. technology: Many give full importance to this. Here's just a point. Must deal with data analysis, the front-end user, the architecture, hardware ...

8. metric, should be measured. Everything. Both internally and externally if the CRM is doing well or being a failure.

This information has been taken here

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What is CRM and what is not?

In the future, thanks to this page we will learn over the weeks that CRM is that many of us it sounds, but most do not know how to define. To start the blog, I will use a fairly easy to understand article that explains this term.

Lately we have been immersed in a sea of \u200b\u200bacronyms and initials as ERP, MRP, B2B or B2C, most of them associated with technological developments applied to business. One of the most talked about is CRM and although I am sure that almost everyone knows that means Customer Relationship Management, well I'm sure many associate it with an administrative software package, which is a mistake justified on the information we receive daily. So to find out for sure, see what is and is not CRM.

First, the concept of CRM itself is not directly related to technology. CRM is a corporate philosophy which seeks to understand and anticipate the needs of existing customers and also the potential, which currently relies on technological solutions that facilitate application development and utilization. In short, this is a business strategy focused on the customer and their needs

for more information, just read the article on page of its creator.

http://www.gestiopolis.com/canales/gerencial/articulos/20/crm.htm

Well, this is the beginning of a new era for the group F1 and other readers

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Advantages and disadvantages of its implementation

One of the great benefits of its application is associated with reduction in marketing costs, as they are performed specific campaigns for each customer segment can respond in the affirmative, thus obviating the mass campaigns. In any campaign where it increases the positive response rate reduces spending, increases the return, and therefore low cost per contact. It creates an increase in staff efficiency, as it has permanent access to updated information about the company, its products and services. The

central concept of CRM tools aim to make every interaction with every client is supported on a single database, containing all the information generated by the goods and these transactions, sharing information from all sectors of the company, ensuring the exchange of data in a timely manner, generating better sales performances. In return for all the positive of this tool is the high cost of having this type of software, plus the cost in staff training will need to know to apply it correctly.

The sharing of information across all sectors could become a liability to the refusal of certain areas companies to share information with others.
70% of CRM projects that do not work is due in part to the misuse of the information collected, and the other to the misuse that give companies the databases.

© Gabriela Reinoso (Director of Marketing for Free-Comercio.com) http://www.masterdisseny.com/master-net/librecom/0003.php3

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few more basic concepts

Well we are entering the world of CRM and e-business, evolving toward the management of our businesses and where everything is supported in Information Technology.

So before we dive into the world of CRM should be clear about arises and how it acquires its full meaning in the new E-Business strategy of enterprises. To learn a little more of this, I recommend that you enter the microsoft link that you have below.

This page explains how the development of communications, Internet and the need to respond quickly to changes justify the emergence of e-business.

In my opinion what is now a competitive advantage for many companies, will soon become an order qualifier more.

More information here

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