Well we are entering the world of CRM and e-business, evolving toward the management of our businesses and where everything is supported in Information Technology.
So before we dive into the world of CRM should be clear about arises and how it acquires its full meaning in the new E-Business strategy of enterprises. To learn a little more of this, I recommend that you enter the microsoft link that you have below.
This page explains how the development of communications, Internet and the need to respond quickly to changes justify the emergence of e-business.
In my opinion what is now a competitive advantage for many companies, will soon become an order qualifier more.
More information here
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